The NFA promotes knowledge exchange between members at all levels, including among operational staff. Our officers’ best practice groups regularly bring together frontline staff from every housing management discipline so that they can share first-hand experience and collaborate on problem-solving.
Currently, we have groups running in following areas:
Finance
Housing Management
Asset management
Complaints handling
Homelessness (no meetings running currently)
Governance
Data management
Tenant engagement
Press & communications officers
If you or member officers would like to join any of the best practice groups please contact us here.