Tenant engagement

Successful tenant engagement transfers absolute power from landlords and shares it with tenants and communities. Both sides reap the rewards. Landlords who share decision-making with residents deliver the services residents really want and need; residents get to shape their communities and feel that all-important sense of ownership that feeds into better outcomes for everyone. This report shows how council-owned housing management companies deliver tenant engagement and the many benefits the collaboration brings.

Tenant Voice: How ALMOs listen to tenants and deliver good customer services Read More »

June 2021: NF A Briefing

The NFA asked its members’ views on the five questions the Housing Ombudsman set out in its recent call for evidence for its investigation into damp and mould. This briefing summarises NFA members’ responses.

Damp and mould prevention Read More »

October 2018: NFA briefing

The NFA initially met with Energiesprong, a Dutch market development program for energy efficiency in buildings, in February 2014. This meeting was to explore the possibility of ALMO and NFA involvement in a retrofit project that they hoped to bring to England’s social housing stock.

NFA EnergieSprong briefing Read More »

May 2018: NF A Best practice briefing

Excellent tenant engagement is about finding the right mechanisms, processes and projects that work for each individual organisation. They make a tangible difference to the services tenants receive and the opportunities they can access.
This briefing brings together evidence on the more well-established forms of involvement showing how NFA landlords have combined them with newer ideas and initiatives.

Every Voice Counts: A spotlight on tenant engagement Read More »

2015: NFA Best practice briefing

The NFA 2015 Tenant Engagement Survey shows that the majority of our members have tailored programmes to
encourage participation of specific hard to reach groups, for example BME communities. This briefing details all the findings from the survey.

Our homes our say Read More »

March 2015: External report & case studies

In 2015, national tenant organisations worked with researchers at the University of Birmingham to examine whether investment in tenant involvement delivers financial, service, social and community benefits.
The study found investment brought all these benefits

Tenants Leading Change – An investment, not a cost Read More »