NFA best practice

Topic based briefings, summaries and publications from our best practice series.

1 June 2026: This NFA Policy Brief examines the effectiveness of social landlords as into-work support providers, especially for groups and communities acutely isolated from the labour market, with a focus on LB Barnet’s BOOST programme and its current JobsPlus pilot.

More than housing; more than a job Read More »

The case for decarbonising homes has already been made. The issue is not whether to decarbonise, but how to do it. NFA members are council-owned housing management organisations that look after around 300,000 homes – nearly a fifth of all local authority housing across England. They both maintain stock and make sure it is fit for purpose for the future and this includes preparing homes for a zero-carbon world through retrofit programmes.
ALMOs and the wider social housing sector are moving to more comprehensive decarbonisation programmes driven by government commitments not only to meet net zero targets, but also the urgent need to tackle fuel poverty and make sure social housing is fit to live in.

Decarbonising Social Housing: Lessons from the ALMO sector Read More »

Successful tenant engagement transfers absolute power from landlords and shares it with tenants and communities. Both sides reap the rewards. Landlords who share decision-making with residents deliver the services residents really want and need; residents get to shape their communities and feel that all-important sense of ownership that feeds into better outcomes for everyone. This report shows how council-owned housing management companies deliver tenant engagement and the many benefits the collaboration brings.

Tenant Voice: How ALMOs listen to tenants and deliver good customer services Read More »