Against a post-Grenfell regulatory landscape, landlords are re-designing the way they work: strengthening communication, improving data on households and properties, investing in resident-centred service design, and building trust at the earliest point of contact.

Opening the Door highlights that there is no consistent definition of ‘no access’ across the sector and no single explanation for its growth. However, the consequences are shared. Missed visits delay safety work, escalate costs, and can trigger legal action – particularly under the new timescales required by Awaab’s Law.