All social landlords are now required by the Regulator for Social Housing (RSH) to survey customers for responses to the compulsory Tenant Satisfaction Measures (TSMs) at least once a year.

The first full year of results from all England’s social landlords is due to be published in the autumn of 2024. But landlords are also required to make sure tenants have an opportunity to see the results so that they can assess their landlord’s performance against five categories, including the quality of homes and repairs and complaints response.

Landlords are expected to use the scores to improve their services. 

Housemark’s analysis is based on data from 18 ALMOs and 62 direct management local authorities. It shows that at the median point ALMOs outperformed direct management on all TSMs and housing management metrics analysed.

They also do this at better value for money, with an average overall cost per property of £2537; this is £81 lower than the direct local authority management average.

This summary sets out the key findings of the Housemark report, the full version of which is available to NFA members.