housing management
October 2024: Housemark analysis of the first full year of TSM data shows residents of ALMO-managed homes rate council landlords’ services more highly than those in directly managed council homes.
ALMO-managed council housing: The customers’ verdict Read More »
NFA Chief Officers, Board members and active tenants are gathering in Birmingham tomorrow for the 2024 NFA national conference.
Tuesday 1 February 2022
With just a month to go before public consultation on the draft Tenant Satisfaction Measures closes, three members of the NFA’s Tenant Advisory Panel comment on this post-Grenfell reform. It promises social housing residents both a voice and a means of finding out whether landlords are doing their job properly.
What do tenants think of the new Tenant Satisfaction Measures? Read More »
March 2015: External report & case studies
In 2015, national tenant organisations worked with researchers at the University of Birmingham to examine whether investment in tenant involvement delivers financial, service, social and community benefits.
The study found investment brought all these benefits
Tenants Leading Change – An investment, not a cost Read More »